Privacy Policy for PlentyBiz>
Effective Date: April 19, 2026
Last Updated: April 19, 2026
1. Introduction
Welcome to PlentyBiz ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using Plenty.co.ke, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We collect the following personal information that you provide to us:
- Account Information: Name, email address, phone number, and password
- Profile Information: Profile picture, location, and bio
- Payment Information: M-Pesa phone number, Pesapal payment details (processed securely by third-party payment providers)
- Listing Information: Product/service descriptions, images, prices, and categories
- Communication Data: Messages sent through our in-app chat system
- Verification Information: Identity verification documents (if applicable)
2.2 Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App interactions, pages viewed, search queries, browsing history within the app
- Location Data: Approximate location based on IP address or precise location (with your permission)
- Log Data: IP address, browser type, access times, and crash reports
2.3 Information from Third Parties
- Firebase Authentication: Authentication data and user identifiers
- Payment Providers: Transaction confirmation data from M-Pesa and Pesapal
- AI Services: Interactions with our AI chat feature
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To create and manage your account, process transactions, and facilitate donations/marketplace activities
- Communication: To send notifications, respond to inquiries, and provide customer support
- Platform Improvement: To analyze usage patterns, improve app functionality, and develop new features
- Security: To detect and prevent fraud, abuse, and security incidents
- Legal Compliance: To comply with legal obligations and enforce our Terms of Service
- Personalization: To provide personalized recommendations and relevant content
- Payment Processing: To process M-Pesa and Pesapal payments securely
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 With Other Users
- Your public profile information (name, profile picture, location)
- Your listed products and services
- Chat messages with users you communicate with
4.2 With Service Providers
- Firebase: For authentication, database, and cloud storage services
- M-Pesa: For mobile money payment processing
- Pesapal: For card payment processing
- AI Service Providers: For AI chat functionality
- Cloud Hosting Providers: For data storage and app hosting
4.3 Legal Requirements
We may disclose your information if required by law, court order, or to:
- Comply with legal processes
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Respond to government requests
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure Firebase Cloud Firestore and Storage
- Regular security audits and updates
- Access controls and authentication mechanisms
- Secure payment processing through certified payment providers
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (tax, accounting, legal requirements)
- Resolve disputes and enforce agreements
- Maintain business records
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
7. Your Rights and Choices
7.1 Access and Control
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Data Portability: Request your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Withdraw Consent: Withdraw consent for data processing where applicable
7.2 Location Services
Our app requests location permissions, including background location access, for the following purposes:
- Nearby Listings: To show you products and services available in your area, making it easier to find items close to you for convenient pickup or delivery
- Location-Based Search: To help donors and recipients connect based on proximity, reducing transportation costs and environmental impact
- Delivery Coordination: To facilitate accurate delivery of items by showing real-time location information when coordinating pickups and drop-offs
- Safety Features: To enhance transaction security by verifying meeting locations and providing location history for disputed transactions
- Background Location (when app is closed): We use background location only when you're actively engaged in a delivery or pickup coordination session, and only with your explicit permission. This ensures smooth coordination even if you switch apps or your screen locks temporarily. We do not track your location continuously or when you're not using location-dependent features.
Your Control: You can enable or disable location services through your device settings at any time. You can choose to:
- Allow location only while using the app
- Allow location always (for delivery coordination features)
- Deny location access (note: this will limit location-based features like nearby listings and delivery coordination)
We never sell your location data to third parties, and location information is only used to provide the services described above.
7.3 Push Notifications
You can manage push notification preferences in the app settings or device settings.
8. Children's Privacy
Plenty.co.ke is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us.
9. Third-Party Services
Our app integrates with the following third-party services:
We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Plenty.co.ke, you consent to the transfer of your information to Kenya and other countries where we operate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last Updated" date
- Sending you an email or in-app notification (for material changes)
Your continued use of the app after changes constitutes acceptance of the updated policy.
12. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and preferences
- Analyze app usage and performance
- Provide personalized content
You can manage cookie preferences through your browser or device settings.
13. Contact Us
14. Governing Law
This Privacy Policy is governed by the laws of Kenya, including the Data Protection Act, 2019. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Kenyan courts.
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